I ordered my Hempvana® Pain Cream and it said shipping will take 3-6 weeks. Why so long?

Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”

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Help! I placed an incorrect order. How can I change this?

What you want to do is call this toll free number for customer service: 1-855-668-1655. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.

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I ordered Hempvana® Pain Cream, but I haven't been charged yet. When should I expect to be charged?

We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.

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WHAT ARE THE CONDITIONS OF THE GUARANTEE?

Your satisfaction is 100% guaranteed. If you are dissatisfied with your Hempvana® Pain Cream for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. See our return policy for more information. Exceptions may apply.